Organisations must learn from the natural disasters in 2011 to better collaborate across functions and use software to support improved risk management of the supply network. A siloed approach to risk identification and mitigation leaves companies exposed to disruption to key suppliers and services.
To ensure customer loyalty, Quality organizations need to protect the integrity of the customer experience, taking on the role of “customer advocate”.
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(CSR Digest, 8 May 2012) In Brief: Unilever recently entered its 30th strategic supplier partnership as part of an ambitious bid to double growth while halving environmental impact. Vendor ideas are responsible for about 50% of the innovations in Unilever’s pipeline, according to the company’s chief supply chain officer. Last year, the consumer goods manufacturer [...]
Read More(Environmental Leader, 8 May 2012) In Brief: Sunny Delight Beverages Co. rolled out a fleet of compressed natural gas vehicles for deliveries in southern California. The company expects these alternative fuel vehicles to cut diesel fuel demand by 400,000 gallons this year and reduce well-to-wheel greenhouse gas emissions by 23%. Our View: Sunny Delight’s sourcing [...]
Read More(Quality Magazine, 2 May 2012) In Brief: Upper management does not speak the same language quality professionals do, so be sure to couch your ideas in terms they will understand. For example, rather than focusing on how a particular strategy will reduce the risk of defects, explain how the shortcomings will lead to losses in [...]
Read More(Financial Times, 7 May 2012) In Brief: Hyundai’s first car models, including the 1974 Pony, established a reputation for poor construction and design which endured for years. Then its chairman and family shareholder, Chung Mong-koo, embarked on a quality drive in 2000 that centered on a 10-year, 100,000-mile warranty. Chung, who was said to have [...]
Read More(CIO, 8 May 2012) In Brief: Don’t rush off to spend money on new big data systems, software, and services without considering the overall benefits, this writer says. Use open source tools for a trial. Avoid big data bundles that include many tools you don’t need. Our View: Don’t throw money into big data without [...]
Read More(Reuters, 8 May 2012) In Brief: General Electric may spend up to $1.5 billion over the next three years on small acquisitions to improve its data-analytics capabilities, according to this article. The company aims to extend the time that heavy equipment like jet engines and gas turbines can run without unscheduled maintenance. Our View: M&A [...]
Read More(Huffington Post, 8 May 2012) If your son or daughter is a fan of horror flicks, then Dominic Deville is the evil birthday clown for you. When he’s hired to entertain at children’s parties, he sends warning notes, calls and texts during the week leading up to the celebration, and on the big day, he [...]
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