(China Daily, 2 May 2012) In Brief: China’s outsourcing industry is expected to double by 2016 largely because of innovation, according to this article. Multinationals are also choosing China because of the country’s growing domestic market, says Angela Wang, who heads the Beijing chapter of the International Association of Outsourcing Professionals. Our View: Outsourcing is [...]
Read more(India Times, 28 April 2012) In Brief: India accounts for more than half of the global offshore market, according to a report from an advisory firm based in Bangalore. In 2011, India’s outsourcing industry made $59 billion, well ahead of the second-place country, the Philippines, which brought in $11 billion during the same period. Our [...]
Read more(PC Advisor, 24 April 2012) In Brief: The Kenyan government is changing its strategy for persuading organizations to choose the African nation as a destination for business process outsourcing. After five years of global marketing failed, Kenya is developing its human resource capacity and improving infrastructure for customer-care operations. Our View: As you weigh the [...]
Read more(The Australian, 7 April 2012) In Brief: Due to the current economic environment, HR departments in Australia should shift their focus to more strategic issues and outsource more transactional activities, such as payroll, to a third party according to this article. Our View: Companies must consider both the positive and negative effects of outsourcing. For [...]
Read more(The Guardian, 5 April 2012) In Brief: Focus on the end goal to fully benefit from outsourcing, this writer says. Make sure you have a flexible contract and a strong partnership with your vendor. Our View: Here are some specific steps to help you meet those objectives: Include measurable goals and clearly articulated joint responsibilities [...]
Read more(Business Standard, 4 April 2012) In Brief: BPO companies in India are opening centers in smaller cities such as Bhopal, Pune and Srinigar, according to a recent study. Lower wages, low attrition rates, and affordable real estate can lead to savings of as much as 30%. Our View: Costs shouldn’t be your only consideration. Anticipated [...]
Read more(CIO, 29 March 2012) In Brief: Truly ‘strategic’ outsourcing partners are hard to come by in IT, because innovation was not highly valued in the academic careers of most of the engineers in this field, says Andrew Wasser, associate dean of the Heinz College School of Information Systems and Management at Carnegie Mellon University. Our [...]
Read more(Financial Director, 26 March 2012) In Brief: Companies working closely with outsourcing partners will find more advantages to the arrangement than just cost-cutting. Your enterprise will respond more nimbly to market conditions, this writer says. Our View: Progressive companies collaborate with vendors and deconstruct the process into steps – a move that reveals where problems [...]
Read more(CFO World, 12 March 2012) In Brief: Among the reasons that companies turn to IT outsourcing: system improvement and added technical manpower. Our View: Companies must consider both the positive and negative effects of outsourcing. For example, many struggle to drive process improvement within the outsourcing organizations they use. Include measurable goals and clearly articulated [...]
Read more(Deccan Herald, 12 March 2012) In Brief: Why is it just fine for India that it’s losing its position as the world’s “call center capital” to the Philippines? Because the BPO industry in India is increasing its market share in higher value services such as finance and accounting, knowledge services, and HR outsourcing. Our View: [...]
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