India’s IT and BPO Growth May Slow in 2012-2013

(Business Standard, 9 February 2012)

In Brief: Although revenue for India’s IT and BPO industries will cross the $100 billion mark this fiscal year, the pace of growth may slow in 2012-2013, according to the National Association of Software and Services Companies.

Our View: As you weigh the positives and negatives of potential locations for business process outsourcing, pay close attention to country risk rankings. And always remember that anticipated cost savings, supplier and customer relationships, and employee satisfaction can be negatively affected by an outsourcing arrangement gone bad.